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All Rights Reserved. Careers Contact Us Rama First Nation FAQ. This web site is operated or created by or for organizations outside of the Government of Ontario.
Some content may not be available in French. There may be web sites linked to and from this site that are operated or created by or for organizations outside of the Government of Ontario.
Free Slot Play are promotional play credits. Free Slot Play are awarded through My Club Rewards exclusive promotional offers and can only be redeemed towards Slot Play.
Free Slot Play will automatically expire in 90 days after issuance. Promotional play will not accumulate any rewards or points. Exciting Prizes, more rewards, just for you!
Earn tier points while you play, and enjoy all we have to offer! Earn on Table Games with rated play. How do I check my Club and Rewards balance?
How do I redeem Club and CashBack Points? Club Points cannot be redeemed, and simply determine your Club level.
How do I redeem my offers? How you redeem your offers depends on which offer s you choose to redeem. Hotel offers can be redeemed online or by calling hotel reservations to book your stay.
Concert offers can be redeemed by logging into your My Club online account or by calling event reservations. Cash and special gift offers can only be redeemed in-person at the Players Passport Club desk.
If at any time you have questions regarding your offers or how to redeem them, please call us directly at PLAY and speak to any one of our agents.
How do I earn rewards and offers? Rewards and offers are based on rated play on your My Club Rewards card. The more you play, the more you earn.
Some offers are attached to your account while others, like food and cash offers, are only available if you elect to receive mail or email.
How long can I accumulate Tier points? Tier Points determine your Membership Level, which is calculated annually on April 1st based on Tier Points collected from April 1st to March 31st of the previous Tier year.
If you forget your 4-digit PIN, or have not yet set up your 4-digit PIN, you can set or re-set your PIN by visiting any one of our Player Services Desks on your next visit to Casino Rama.
Why did the website log me out of My Club? For your safety and security, after 30 minutes of no activity on your club account, the website will log you out of your session to prevent anyone else from gaining access to your account.
Why does the email that I use to register have to be unique? For your safety and security, all email addresses used to register for your online account must be unique to you and your account information.
This will ensure that only you have access to your account. If you do not have an email account, there are several free email services including gmail and outlook.
The email that you choose to set up your online account will become your primary account for all Casino Rama communications such as offers and announcements.
Gaming FAQs Click on a question to view the answer. When you become a member, you will receive a Club Card.
Membership is absolutely free, and it pays to play! How do I become a member of My Club Rewards?
Operations will remain shutdown until it is determined we are able to safely resume operations. When we have approval to re-open gambling facilities, we will do so with appropriate measures in place to support the health and wellbeing of players, employees and communities.
These will include enhanced sanitation and physical-distancing measures to reduce player density, including through the reconfiguration of gambling equipment.
We will share more information about specific measures in advance of opening, once they are finalized and agreed upon by the health and safety authorities.
What safety measures will you take upon resuming operations to prevent the spread of COVID? The health, safety and well-being of our guests and employees is our top priority.
We are working diligently to ensure we are prepared to safely return to operations. This means we are collaborating with our gaming regulators and provincial health officials to develop a comprehensive health and safety plan for all our sites so that you have peace of mind when playing at our properties.
We look forward to sharing more details on these plans with you once they have been completed. Gateway Casinos suspended shuttle services effective March 16, Currently, health and safety protocols prevent us from resuming shuttle service.
Please check our website for updates on when our shuttle or bus services will resume. What will happen to my My Club Rewards Reward Points Free Play Points and Food Comps?
Your Reward Points and Food Comps will be unaffected by the closure of our casinos and will be waiting for you in your account when we re-open.
We are pleased to advise you that you will maintain the same My Club Rewards tier status that you had prior to our casinos closing for the remainder of the earning period until March 31, At that time your tier status will reset and a new earning period begins.
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